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【Click Here】GeTheMall Tutorials For New Members Details!

Delivery Policy

Pick Up & Delivery

Shipping Date

The goods usually will arrive within three to four weeks, but the arrive date will depending on the type of items and the region. Pre-ordered items are not included. Finally arrive details should refer to the product details page.

Please ensure that you provide proof of payment and notify us before the order cutoff date. Otherwise, the order may not be processed properly.

【Hong Kong】

3 types of picking method can choose: 

 

1. Mong Kok Store Pick-up (No extra delivery fee) 

Customer will receive an email after the order delivery to store. Please pick up your order in store after receiving the email.

 

Mong Kok Store Address: Room04, 15/F, Mongkok Commercial Centre, 16 Argyle Street, Mong Kok (Mong Kok MTR Exit C4) 
Opening Hours: 
Mon, Tue, Thu, Fri - 12:00 - 20:00 
Sat & Sun - 14:00 - 20:00 
Wed & Public Holiday - Off

2. Manybo Pickup Point ($16 delivery fee per order) 
Customer will receive an email after the order delivery to pickup point, on the next day pickup point will send a pickup code by SMS meaasge. Please present the pickup code for pickup the order.

If you cannot receive the SMS, please reply our email or send the order number to us by Whatsapp for follow up. 

Manybo Pickup Point address 《Here for details

 

3. SF Express Home Delivery / SF Pickup Point / Locker  ($30up delivery fee paid by consignee) 

Paid the delivery fee when the order delivery. Customer will receive the SF courie number by email. 

SF Express delivery fee details 《Here for details

SF Express Pickup Point details 《Here for details

SF Express Locker details 《Here for details

 

4. Hong Kong Post EC-GET ($16 delivery fee per order)

EC- GET by Post Office, Hong Kong Post Offices or iPostal Stations as the pick-up point.

You will receive an email after the order is sent to the Hong Kong Post warehouse, and also an SMS message when the order arrive at pick-up point. Please pick up the item according to the SMS pickup code in your mobile phone and follow the instructions.

Hong Kong Post Offices (Here for Details)
iPostal Stations (Here for details)

【Macau / TaiWan】

SF Express (delivery fee paid by consignee) 

Customer will receive the SF courie number by email. Please paid to the delivery fee to the courie. 

Notice for Macau Region: Food, liquid, product containing medicinal ingredients (E.g: 50 MEGUMI), product containing alcohol, supplyment and incense item cannot delivery. 

Notice for TaiWan Region: Chinese full name, taiwan ID number or passport number and taiwan contact number for declaration. Food and liquid item cannot delivery. 

【Oversea】

Oversea delivery 

Oversea delivery will base on dimensional weight or weight. Please note that we can combine orders from one month into one shipment. 

Shipping fee will base on dimensional weight or weight, wichever is higher. 

Dimensional weight (kg) = L x W x H (cm) / 5000

Actual Weight (kg)

(If less than 0.5kg, calculate as 0.5kg) / Freight (HKD)

Example: If the weight of the mail is 2kg, and the length, width and height are 30 x 20 x 30 cm, the dimensional weight will be 3.6kg after calculation, and the shipping charge will be calculated according to the dimensional weight 3.6kg.